Terms and Conditions

1. Who we are

Ell's Import imports goods from China and sells them to customers in Ghana, based in Accra, Ghana. We take catalog pre-orders, and we also handle bulk, wholesale, and custom sourcing requests.

2. Placing an order

You can order from our website without creating an account. By placing an order or sending a sourcing request, you confirm that the details you give us (especially your name and phone number) are accurate.

Catalog orders are placed through the cart and checkout. Bulk, wholesale, and custom sourcing requests are sent on WhatsApp and confirmed with us before payment.

3. Pre-order windows

Most catalog items are sold as monthly pre-orders. The window closes on the last day of each month. After the window closes, we place the combined order with our suppliers in China.

Delivery to Ghana is typically about 3+ weeks after the window closes. Dates are estimates, not guarantees. Shipping, customs, and supplier delays can extend this.

4. Prices and payment

Prices are shown in Ghana Cedis (GHS) and are due in full when you place a catalog order. We do not split catalog orders into a deposit and a later balance.

Pay by MTN Mobile Money to 0599353701 (Ellen Coffie). After checkout, send payment confirmation on WhatsApp so we can match it to your order.

Your order stays pending until we confirm payment. If we do not receive payment, we may cancel the order.

5. Refunds

If we cannot fulfill your order — for example the item is unavailable from our supplier — you receive a full refund of the amount you paid.

Once we have placed the supplier order, catalog pre-orders are not cancellable just because you changed your mind. Contact us on WhatsApp as soon as possible if you need to discuss a change.

6. Delivery and pickup

We deliver across Ghana or you can pick up from our Accra warehouse when your order is ready. Delivery fees, if any, will be confirmed with you before dispatch.

You are responsible for providing a reachable phone number and, where needed, a delivery address. Failed delivery attempts caused by incorrect details may delay your order.

7. Products

Photos, descriptions, and specifications are provided in good faith. Actual items may vary slightly in colour, packaging, or finish. Availability can change if a supplier runs out of stock.

8. Bulk, wholesale, and custom sourcing

If you want larger quantities, reseller pricing, or want us to source an item that is not in the catalog, use the wholesale request page. Those requests are quoted separately. Pricing, quantity minimums, payment, and timelines are confirmed on WhatsApp before you pay.

Custom sourcing depends on supplier availability. We will tell you if we cannot source the item.

9. Tracking

Use your order number and the phone number on the order to track status on the Track Order page. Status updates (confirmed, processing, shipped, ready for pickup, delivered) are our best current information.

10. Limitation of liability

To the fullest extent permitted by law, Ell's Import is not liable for indirect losses such as lost profits, or for delays caused by shipping lines, customs, or events outside our control. Our responsibility for a fulfilled catalog order is limited to the amount you paid for that order.

11. Changes

We may update these terms from time to time. The version on this page applies to orders and requests placed after it is published.

12. Contact

Questions about an order or these terms: WhatsApp 059 935 3701 (Ellen Coffie), Accra, Ghana.